Recognizing the importance of customer care - the key factor that directly influences the process product and service provision in most businesses, along with the desire to promote business in the last months of the year  and starting in 2017 with many important goals and events. THIET THACH Group has coordinated with the Institute of Management and Finance IFA to organize a training course on "Sales skill, customer care and problem solving" for managers and related specialists within 3 days – 28, 29 and 30/10/2016, by Master Le Do Duy An - lecturer with more than 10 years of experience in teaching and training in the fields of leadership, sales, service - care Customer negotiation and negotiation.

On 22/10/2016, the first class for management level with the topic "Customer Care Training and Problem Solving". Accordingly, the management had had an interesting exchange from Le Duy Duy An, beginning with a lively example of "11 types of customers". It can be said that in any field of business, customer care before and after the sales process is indispensable in business, contributing greatly to the the success of the business. Customers play a very important role so that attracting and retaining customers is more difficult in the context of global competition and global economic integration, It requires both individuals and businesses need to continuous training , improving customer care knowledge to build successful business staffs and professional customer care staffs. From that, we can see the the importance customer care in order to provide the right management methods for employees in your own business.

On the 29th and 30th October, 2004, THIET THACH Group also launched the training course "Sales skills training and customer care" for the remaining staffs. According to Master Le Do Duy An, "Your ability to consult and solve problems quickly will make a difference, decide on the prospects that you have to persuade customers or not. Make sure you have all the answers  at all times and restrict keeping your customers waiting while you search for answers. At the same time, do not be reluctant to answer a question that you do not know for sure.

Professional and quality investment from skill training courses, THIET THACH Group Board of Directors hopes that the staffs will be more and more skillful and skillful in order to achieve the highest perfection in all related fields and the best performance in the near future.